Urns Direct 2U

Shipping and Returns

All orders confirmed by 1:00pm PST will be shipped same day. Every effort will be made to ship all orders same day, but we can not guarantee same day shipping on orders received after 1:00pm PST.

All orders $50.00 or more, shipped within the continental USA will be shipped free of freight charges via FedEx or UPS ground service. For orders shipping via ground and over $50, the shipping/handling will default to “free ground shipping”, if you want ground shipping you need not do any more with the feature. Orders requiring expedited service will be charged the true shipping rate per Fedex expedited services. Merely select which option (Next day, 2nd day, or 3rd day service) and the freight calculator will fill in the correct charges for selected service.

Any returns must be authorized by Urnsdirect2u and accompanied by a return authorization number

If your urn arrives damaged in any way please contact Urnsdirect2u immediately

Satisfaction is guaranteed; if unhappy with your purchase simply return the unused urn to us within 14 days of receipt for a full refund. Expedited freight charges will NOT be refunded. Return freight charges are responsibility of buyer.